Refund & Billing Policy

Subscriptions are billed in advance through Stripe, monthly or annually, for the plan you select. They renew automatically at the end of each billing period at the price stated at checkout until you cancel; price changes are covered in section 9 of our Terms of Service. Before each annual renewal we email you a reminder, 15 to 45 days ahead, with the date, the amount, and how to cancel.

The Sizzlin Mind and Mind + Edge include a 7-day free trial the first time you join. We collect a payment method when the trial starts and charge nothing until it ends; the plan's price is charged on day 8 unless you cancel before the trial ends, and you are not charged at all if you do. We email you a reminder before the trial ends. One trial per member.

Season passes are a single payment for a fixed window. They never renew, and we never charge you again for them.

We email you a confirmation when you buy. A subscription's invoices and billing history are under Manage billing on your account page; a season pass shows on your account page with the date it ends.

Cancel at any time from your account page: Manage billing opens Stripe's secure billing portal, where you can cancel in a few clicks. No email required, no retention call, no cancellation fee.

Cancellation stops future renewals. You keep access to paid content through the end of the billing period you already paid for.

Because memberships and season passes give immediate access to members-only research, payments are generally non-refundable once the billing period (or, for a pass, the pass) has started. That includes annual renewals, which is why we send a reminder before every annual renewal.

That said, we would rather have a fair reputation than an extra month of your money. If you were charged in error, charged after cancelling, or something on our end was broken for a meaningful part of your billing period, contact us at Sizzlinsports@gmail.com and we will make it right — including a full or prorated refund where warranted.

If we refund a season pass in full, the pass ends.

Refunds for a losing week are not something we offer. Our models are analysis, not a guarantee, and results vary; see our Disclaimer.

Where local law grants you a statutory right to cancel or receive a refund, that right applies regardless of anything in this policy.

If an item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo, and we will arrange a replacement or refund.

Because items are made to order, we generally cannot accept returns for size or change of mind. Please check the sizing guide before ordering.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank can. Accounts subject to a chargeback may be suspended pending resolution.

Billing questions: Sizzlinsports@gmail.com.